Terms of Service
Last updated: August 2, 2026
1. Agreement
By accessing fullbook.co, creating an account, or using our software, you ("Customer", "you") agree to these Terms of Service ("Terms"). If you do not agree, do not use the service. These Terms constitute a binding agreement between you and fullbook ("we", "us", "our").
By clicking "Create account" during registration, you confirm that you have read and agree to these Terms and our Privacy Policy.
2. The service
fullbook provides CRM, marketing automation, review management, and related tools for local service businesses. Features vary by subscription plan (Starter, Professional, Enterprise). We may update features with reasonable notice where practicable.
Certain features (including social media management) are available only on Professional and Enterprise plans. Feature availability is detailed on our pricing page.
3. Accounts and acceptable use
- You are responsible for all activity under your account and for keeping credentials secure. Use a strong, unique password of at least 12 characters
- You must comply with applicable laws, including TCPA/CAN-SPAM for messaging campaigns you send through the platform
- You must not abuse the platform, attempt unauthorized access to other accounts or internal systems, or resell access without a written agency agreement
- You must not use the platform to send spam, store illegal content, or engage in any activity that could harm other users or the service infrastructure
- You are the data controller for customer data you upload. You must ensure you have appropriate consent to store and process that data
4. Billing and trials
- Free trial: New accounts receive a 14-day free trial of the Starter plan. No credit card is required to start a trial
- Conversion: Trials convert to paid plans only when you explicitly subscribe. You will not be charged automatically at the end of a trial
- Billing cycle: Paid plans renew automatically at the end of each billing interval (monthly or annual) at the rate shown at checkout
- Price changes: We will notify you at least 30 days before any price increase takes effect on your next billing cycle
- Refund policy: Monthly plans are non-refundable. Annual plans may be refunded on a pro-rata basis if cancelled within the first 30 days of the annual period. Refund requests should be sent to support@fullbook.co
- Payment processing: All payments are processed securely by Stripe. We do not store full payment card details
5. Service level agreement (SLA)
We commit to the following service levels for Professional and Enterprise plan customers:
| Metric | Target |
|---|---|
| Monthly uptime | 99.5% |
| Scheduled maintenance window | Tuesdays 2:00–4:00 AM EST (with 48-hour notice) |
| Critical issue response (P1) | Within 4 hours during business hours |
| Standard support response | Within 1 business day |
Uptime is measured monthly. Scheduled maintenance windows are excluded from uptime calculations. Starter plan customers receive best-effort support without SLA guarantees.
6. Data ownership and portability
You retain all rights to your customer data. We claim no ownership over data you upload to the platform. You may export your data at any time via Settings → Privacy in the application, or by contacting support. Upon account deletion, we will purge your data within 90 days in accordance with our Privacy Policy.
7. AI-generated content
fullbook uses AI (powered by third-party language models) to generate campaign content, review responses, and business insights. AI-generated content is provided as suggestions only. You are responsible for reviewing and approving all AI-generated content before it is published or sent. We do not guarantee the accuracy, completeness, or appropriateness of AI-generated output.
8. Suspension and termination
- By you: You may cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of your current billing period. You retain access until then
- By us (for cause): We may suspend or terminate your account immediately if you violate these Terms, fail to pay after a 14-day grace period, or engage in activity that threatens the security or integrity of the platform
- By us (without cause): We may discontinue the service with at least 90 days' written notice. In this case, we will provide a pro-rata refund for any prepaid unused period
- Effect of termination: Upon termination, your access to the platform ceases. You may request a data export within 30 days of termination. After 30 days, data will be queued for deletion per our retention policy
9. Intellectual property
The fullbook platform, including its code, design, logos, and documentation, is our intellectual property. These Terms grant you a limited, non-exclusive, non-transferable license to use the platform for your business purposes during your subscription. You may not copy, modify, reverse-engineer, or create derivative works of the platform.
10. Limitation of liability
The service is provided "as is" to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted or error-free. Our total liability for claims relating to the service is limited to the fees you paid us in the twelve months before the claim arose, except where law requires otherwise.
We are not liable for indirect, incidental, consequential, or punitive damages, including loss of revenue, data, or business opportunity, even if we were advised of the possibility of such damages.
11. Indemnification
You agree to indemnify and hold us harmless from claims arising from your use of the platform, your violation of these Terms, or your violation of any applicable law, including claims related to messaging campaigns you send through the service.
12. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware. Before filing a claim, both parties agree to attempt resolution through good-faith negotiation for at least 30 days.
13. Changes to these terms
We may update these Terms from time to time. Material changes will be communicated via email or an in-app notification at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms. The "Last updated" date at the top of this page reflects the most recent revision.
14. Contact
Questions about these Terms: legal@fullbook.co
Support requests: support@fullbook.co