Veterinary / Pet Care
Lakeside Veterinary Clinic
Lakeside Vet cut no-shows by 40% with automated appointment reminders
Denver, CO · Published May 10, 2026
-40%
No-show rate reduction
6 hrs
Staff time recovered per week
0
Reminder calls made by staff
The Challenge
Lakeside was losing 6-8 appointments per week to no-shows. Staff spent 2+ hours a day making reminder calls that clients often ignored or didn't answer.
The Solution
fullbook sent automated SMS and email reminders 48 hours and 2 hours before each appointment, with a one-tap confirm/reschedule link. Staff no longer made reminder calls.
The Result
No-show rate dropped from 18% to 11% within the first month, recovering an estimated 6 billable hours per week. Staff call time for reminders dropped to zero.
My receptionist used to spend half her morning calling clients. Now she actually helps clients when they walk in. The reminder system is completely hands-off.
— Dr. Priya Nair, Practice Owner, Lakeside Veterinary Clinic
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